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Calls Are interrupted while on a call

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I have an issue where I have a client running 3CX v16.05.619 who is using a 3CX extension on the 3CX app on an iPhone 7 with the most up to date iOS on the Verizon network.

They take a call outside of their office hours but while on the call there is a beeping sound and the call is interrupted (meaning that neither person can hear the other) but the call itself never drops.

When you look in the logs and the call recordings, it shows the call multiple times as if it was multiple calls to...

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